Complaints Policy

 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01252 658994 or 07742 616273, or write to us at Antonino Sciortino, Farnborough, Hampshire, GU14 8LR , or email us at info@dontoninolandscapes.co.uk and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Complaining policy:we aim to respond in 3 days.

Contact Us

Don Tonino Landscapes Ltd
Registered company number. 08957544

Antonino Sciortino
Registered company address:
63 Osborne Rd, Farnborough GU14 6AP
Telephone: 01252 658994
Mobile: 07742 616273
Email: info@dontoninolandscapes.co.uk

Testimonials



Replacement garden fence.
“Company used previously for a similar job. Again very pleased with the work. Would recommend.”
Mr skipper in Camberley - 23th May

Redesign and lay new patio, lay replacement artificial lawn.
“Tony and his team are very friendly, professional, courteous and reliable. If we ever had a query about anything, he always was on hand to answer our questions and keep us informed. We were really impressed with the high standard of work that was carried out, the area was kept tidy at all times and we would not hesitate to ask them to carry out further work for us/recommend them to others. The garden looks fantastic!”
Mr and Mrs Downs in Camberley - 19Th May

New driveway/patio.
“Excellent work and service all round. Punctual, professional, friendly and finish to time highest standard. I would strongly recommend them.”
Mr and Mrs Chaplin in Camberley - 3rd March

Useful Links

» http://www.rhs.org.uk/
» http://www.landscaper.org.uk/
» http://en.wikipedia.org
» http://www.gardenvisit.com/
» http://www.checkatrade.com
» http://www.bali.co.uk/

FAQ's

No question is too small and it’s important to know as many details about a company and the work they do before you commit to any projects. We would love to hear from you if you have any questions but you may like to check out our FAQs first. FAQ's

Areas We Cover

Farnborough
Camberley
Yateley
Bracknell
Fleet
Surrey
Berkshire
Hampshire

Testimonials & Affiliations